Shipping and Delivery

Shipping & Delivery Policy

At TANTURA, we aim to deliver your orders safely and promptly. We currently ship across India only, subject to courier serviceability.

You will receive an order confirmation by email or message after successfully placing your order.
Processing generally begins within 24 hours, and orders are dispatched within 1–3 business days of confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
COD orders will be confirmed by phone before shipping. Dispatch may be delayed if we cannot reach you.
Processing may take longer during sales, festivals, or new collection launches.

Estimated delivery is 7–10 business days from the date of dispatch.
Including processing, delivery generally takes 8–13 business days from order confirmation.
Timelines are estimates and may vary depending on your location, courier service, and local conditions.
Business days exclude weekends and public holidays.

Free shipping across India on all prepaid orders.
Cash on Delivery is available for eligible PIN codes.
Any applicable COD or shipping charges will be displayed at checkout before you confirm your order.

Once dispatched, you will receive tracking details by email or message.
Please allow some time for tracking information to become active after courier pickup.
If you have not received tracking details, contact us with your order number.

Please provide your correct name, complete address, PIN code, and an active phone number.
If you notice an error, contact us immediately using the details on our Contact Us page.
We will try to update your details before dispatch. Changes may not be possible once the order has been shipped.
Incorrect or incomplete details may cause delays, failed delivery, or additional delivery charges.

Delivery attempts depend on the courier partner’s policy.
Please keep your phone available and arrange for someone to receive the parcel.
If delivery fails because of an incorrect address, customer unavailability, or refusal of delivery, the parcel may be sent back to TANTURA.
Additional shipping charges may apply for re-dispatch. These will be communicated before shipping again.

Weather, natural events, strikes, transport disruptions, public holidays, festive demand, or remote locations may affect delivery.
If your order exceeds the estimated delivery period, please contact us with your order number.
If tracking shows “Delivered” but you have not received the parcel, check with household members, building security, or reception and inform us promptly.
We will coordinate with the courier partner to investigate and assist with a resolution.

If the parcel appears visibly damaged or tampered with, photograph or record its condition before opening, wherever possible.
Contact us promptly with your order number and supporting photographs or video.
Keep the outer packaging and shipping label until the delivery issue is resolved.

For shipping or delivery assistance, please use the email address or WhatsApp number listed on our Contact Us page.

Include your order number, name, and a brief description of your query.