Returns and Cancellations

1. Returns & Exchanges

Returns and exchanges are accepted for damaged, defective, or incorrect products.
We do not accept returns or exchanges due to a change of mind, personal colour preferences, or ordering errors made by the customer.
Exchanges are subject to stock availability.
These conditions do not limit your rights under applicable consumer law.

Please contact us within 48 hours of delivery, quoting your order number.
Share clear photos and a complete, uncut parcel-opening video to help us verify the issue.
If a video is unavailable, please contact us with other supporting evidence for review.

Products must be unused, unwashed, and free from damage caused after delivery.
Please keep the original tags, cover, and packaging intact.
Once your return is approved, send the product back within 2–4 working days, neatly folded and securely packed.

TANTURA will cover return and replacement shipping costs for verified damaged, defective, or incorrect products.
Shipping charges for any other specifically approved exchange will be communicated before approval.

Refunds for approved returns will be initiated within 7–10 working days after we receive and inspect the returned product.
Refunds will be issued to the original payment method. For Cash on Delivery (COD) orders, we will arrange a bank transfer or UPI refund.
Store credit may be provided instead, only with the customer’s agreement.
Additional processing time may be required by your bank or payment provider.

Store-credit coupons are valid for one year from the date of issue.
Each coupon can be used once, towards one future order.
A redeemed coupon cannot be reused.
Any conditions regarding unused balances will be communicated when the coupon is issued.

Cancellation requests must be submitted within 3 hours of placing the order and before dispatch.
Please contact us immediately with your order number. TANTURA will confirm whether your order can be cancelled.
Orders cannot be cancelled once dispatched.
Refunds for approved prepaid cancellations will be initiated within 7–10 working days of cancellation confirmation.
Store credit may be provided instead, only with the customer’s agreement.
COD orders will be confirmed by phone before shipping.

For assistance with returns, exchanges, refunds, or cancellations, please contact us:

Email: tantura.label@gmail.com
Phone / WhatsApp: 7012955869